Due to the nature of original and custom-made artworks, all sales are final. We do not accept returns or exchanges once an order is placed. This protects the integrity of each piece and ensures it remains exclusive and properly handled from studio to collector.

Ready-to-ship works: If you request a cancellation before the artwork has shipped, we may approve it at our discretion. Once shipped, the order cannot be canceled.
Custom / commissioned works: Orders for commissioned or custom-made artworks cannot be canceled once the creation process has begun, as materials and time are committed specifically to your piece.

If your artwork arrives damaged, we will help—provided the claim is submitted correctly and on time.
Timeframe: Contact us within 48 hours of delivery.
Documentation required:

• Clear photos of the outer box/packaging (all sides)
• Photos of internal packaging materials
• Photos showing the damage on the artwork
• Any shipping label/tracking information

Claims submitted after 48 hours may not be eligible, because carriers often require immediate documentation.

If damage is confirmed, we will determine the best resolution based on the artwork and the situation. Options may include:

• Professional repair (when possible)
• Replacement (only if a comparable replacement is possible)
• Partial refund (in limited cases)

The resolution is decided case-by-case to protect the artwork’s integrity and the collector’s outcome.

We do not accept returns or refunds for:

• Minor variations in texture, tone, or surface that are part of handmade work
• Changes in preference after purchase
• Damage caused after delivery (improper handling, installation, humidity/heat exposure, accidents, etc.)
• Delays caused by shipping carriers or customs

Shipping fees are non-refundable once shipment occurs.
For international orders, any customs duties, import taxes, brokerage fees, or local charges are the buyer’s responsibility and are non-refundable.

For any issue with your order, contact us via the Contact page. Please include your order number and photos when relevant.